Shipping policy

Delivery and Shipping

  • Delivery time
    → For an in-stock product, VANTAESHOPFR has 7 to 14 days to process the order, then send and notify the client of their package being shipped. Then, it should take 1 to 3 weeks for the client to receive the package depending on the destination country.
    → For a pre-order item, up to 3 months can be needed for the products to be produced before VANTAESHOPFR can send those to the client.
  • Delivery is managed by french national post service, La Poste.
  • Orders do not automatically include a tracking number. Orders sent without a tracking number are NOT elligible to a refund or resending in case of lost package. You can add a tracking number at checkout (during shipping selection) if you want your package to be tracked.
  • VANTAESHOPFR is not responsible for potential customs taxes when the package is arriving to the destination country. Additional charges must be at the customer’s expense. Petit Puffin Studio has no control over these charges and accepts no responsibility for any additional overseas costs.
  • VANTAESHOPFR is not responsible for any external factor that might affect delivery of the products such as strikes and delays in postal services. These factors can not be the object of a refund.
  • All orders are packed with care. All orders are double checked before being posted and will not be sent with any extreme defect. VANTAESHOPFR is not responsible for any damages incurred by the postal services.
  • Please double check the address VANTAESHOPFR holds no responsibility for being supplied with an incorrect posting address. Redelivery will be at the cost of the customer.

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